At Used Outboard Motors Australia, customer satisfaction is our priority. We take pride in supplying quality used outboard motors that have been carefully inspected and accurately described. Please read our Refund and Returns Policy before making a purchase.
Returns
Due to the nature of used marine equipment, all return requests must be approved by Used Outboard Motors Australia before an item is returned.
You may be eligible to return your outboard motor if:
- The item received is significantly different from its description.
- The incorrect motor was supplied.
- The motor arrives with damage caused during transit (must be reported immediately).
- The product has a major mechanical fault that was not disclosed prior to purchase.
To initiate a return, you must contact us within 7 days of receiving your order.
Returned items must:
- Be in the same condition as received.
- Not have been modified, dismantled, or repaired.
- Include all supplied accessories, manuals, and documentation.
- Be returned with proof of purchase.
Non-Returnable Items
Returns will not be accepted for:
- Change of mind.
- Incorrect selection by the buyer.
- Normal cosmetic wear associated with used equipment.
- Damage caused by improper installation.
- Damage resulting from misuse, neglect, accidents, or lack of maintenance.
- Motors altered or repaired by unauthorized persons after delivery.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Refunds may include:
- Full purchase price.
- Partial refund (where appropriate).
- Replacement motor (subject to availability).
Shipping charges are generally non-refundable unless the return is due to our error or a verified warranty issue.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your motor arrives:
- Damaged
- Incomplete
- Incorrect
- Not as described
Please notify us within 48 hours and provide clear photographs of the product, packaging, and shipping labels.
We will work quickly to resolve the issue through replacement, repair, or refund where applicable.
Warranty Claims
Where a warranty has been provided, warranty claims must be submitted according to the terms stated at the time of purchase.
Warranty claims may require:
- Proof of purchase
- Service records (if applicable)
- Photographs or videos
- Inspection by an approved marine technician
Return Shipping
If a return is approved, customers may be responsible for return shipping costs unless:
- The wrong item was supplied.
- The product has a verified major fault.
- The return is due to our error.
We recommend using a fully insured and trackable freight service, as we cannot guarantee receipt of returned items that are lost or damaged during transport.
Order Cancellations
Orders may be cancelled before shipping.
If your order has not yet been dispatched, you may request a cancellation for a full refund.
Once shipping arrangements have been made or the motor has been dispatched, cancellation fees or shipping costs may apply.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).
If a product has a major failure, you are entitled to a repair, replacement, or refund as provided under Australian Consumer Law.
Contact Us
If you have any questions regarding our Refund and Returns Policy or wish to request a return, please contact our customer support team.
Used Outboard Motors Australia
Email: sales@usedoutboardmotorsaustralia.au
Our team is committed to resolving any issues promptly and ensuring you receive the highest level of customer service.